CHANGE OF OPENING HOURS

As of August 1st, the shop will open from 11.30am until 2.00pm each Wednesday.

We are changing the way the shop works.

Each client will be randomly allocated a colour. This is your permanent colour and will never change.

Every week as you register, you will be handed a coloured slip which will show you which time you are to visit the following week.

Once you know your colour, you will be able to look at noticeboards in the shop to see which time to visit the following week, as well as having a slip with details from the registration desk.

The time slots will also be available for viewing on the Home page of this website.

The example beneath shows how the slips will look for the first 5 weeks.

PLEASE ARRIVE 15 MINUTES BEFORE YOUR ALLOCATED TIME FOR REGISTRATION

FAQs

It sounds very confusing, is it?
Once you know the colour you have been allocated the system is very easy to understand, and shop volunteers will be on hand to help you.

Why are you changing the hours and the way things work?
By opening the shop earlier we are making life easier for clients who need to pick up their children from school. It also means clients won’t need to spend time waiting if they know exactly when they are able to shop. By rotating times for clients we are making it fairer for everyone.

Will there be anything left if I have a later timeslot?
Yes. We always try to distribute the food evenly across our opening hours. Where we have only a few items, clients admitted earlier may benefit more from those items, however clients in later time slots often receive more Fruit n Veg produce as we like to have as little left over as possible.

Can I visit outside of my allocated time-slot?
You will only be able to shop during your allocated time, though of course you are welcome to visit at any time during our opening hours of 11.30am – 2.00pm to enjoy food from the café and spend time with other visitors and volunteers.

What if I do not visit every week? How will I know when to arrive?
Once you know the colour you have been allocated, you will be able to look on the Hornsby Connect Website, https://www.hornsbyconnect.org.au/ , and see what time is allocated to your colour for that week. Alternatively, just turn up on the day and enjoy the café until it is your allocated timeslot.

What happens if I am a new client?
New clients may arrive at any time on their first visit and do their shopping. On that visit they will be allocated a colour, and will then use the same system as everybody else.

I have some other questions.
Over the next 2 weeks, before we change to the new hours, volunteers will be available to answer any other questions you have.